Three main ingredients in a mostly secret sauce.
“When you bring your authentic self, people trust you, and trust is at the heart of any successful relationship,” said Carla Harris, vice chairman of global wealth management for Morgan Stanley.
As a senior client advisor, as well as a gospel recording artist in her spare time, Harris has spent much of the pandemic drawing on her authenticity to inspire others to keep the faith.
“When we went into this shelter-in-place environment, I started hearing from leaders from all over the world, asking me questions such as ‘How do I lead in this moment?’ and ‘How do I stay engaged with my clients in this moment?’ she said. “I answered, ‘At a minimum, if you are a powerful, impactful, influential leader, you must do three things: You must be visible; you must be transparent; and you must be empathetic.’”
- Visibility is important because it projects strength during times of uncertainty. People know there is someone helming the captain’s chair during scary situations. However, Harris goes one step farther, equating visibility with accessibility. Leaders need to make time to connect with the people they lead. Harris considers meetings via technology to be a poor substitute for in-room meetings, but she nevertheless calls it a powerful and personal way to offer reassurance.