Good communication is a two-way street, where all sides take turns talking and listening. Questions are the traffic signals that direct participants toward their destination. According to Harvard ManageMentor, “Coaching is a dialogue, and asking questions is an important way to spark additional thinking.”
Giving team members a chance to explain themselves not only makes them more comfortable, but also allows them to reflect on their decisions by outlining the thoughts behind their actions. And because few managers have all the answers, leaders can also benefit from the greater understanding that comes from a question-based dialogue.
The most powerful questions in the coaching toolbox are those that can’t be answered with a simple yes or no. Open-ended questions require an opinion or an explanation. By their nature, responses can’t be right or wrong. Asking enough open-ended questions will penetrate even the most cautious and guarded employees, often leading to productive conversations.Continue Reading